F.A.Q. Custom Company Stores

We have put together a list of general questions that we get from our customers and prospective customers. In you cannot find your question here, please contact us at 877-652-8600.

UTILIZING THE WEBSITE

  • What brands do you carry? We carry many popular apparel and uniforms brands. Please visit our Shop by Brand page for a list. If you don’t see the brand you are looking for there, please call us and we will do our best to get it for you.
  • What if my hotel does not have a store? You can still order from us.  Please visit our main website for ordering https://stitchlogo.com and select the items you want to order with the add embroidery option and indicate at checkout which hotel brand and logo you require. We never charge a setup fee for hotel chains.
  • Where can I find sale items? See our Specials Page.
  • Who can help me pick the right items? Any of our customer service staff can help you pick the right items for yourself and employees.
  • Can you build a custom store for my business? Yes, we run special programs for national accounts. We can design an "easy to order" website or page for you on our website, so that the local store manager can go to the website and purchase items that have been approved by head office. Find out more on our Custom Store Page

ARTWORK QUESTIONS

  • How can I send you my logo? Please email your logo to cheryl@stitchlogo.com for any new set-ups, or to ask if we have your logo in stock.
  • Do I get to see a proof of my logo before it is put on my items? Yes, either a sew-out or digital proof will be emailed to you for approval 24-48 after the approval of your order.
  • What format does my logo need to be in for embroidery? You can send your artwork in many different formats: .jpg, .png, you may scan in a copy of your business card, a previous embroidery scanned, just the wording you want with the font type, and many more. Just send us what you have and we will work with you to get it just how you want it.
  • What format does my logo need to be in for screen-print? This artwork needs to be set-up in Vector format, separated by colors and in the correct size. We can provide you vector artwork for $20-$60 depending on the design Please email your design to Cheryl@stitchlogo.com for a free quote.
  • Does it matter how many colors I have in my logo for embroidery? The number of colors does not affect the price of embroidery.
  • Does it matter how many colors I have in my logo for screen-print? The number of colors does affect the screen-print price. Please contact our customer service department for a fee estimate Cheryl@stitchlogo.com.
  • Does it matter how large my logo is? For screen-print it does not change the price. Embroidery price is based on stitch count so the larger the logo the more stitches it needs. An additional charge will be added for designs that need more than 9,000 stitches. Please email your logo to Cheryl@stitchlogo.com for a quote.

PLACING AN ORDER

All custom stores offer a unique and specific ordering system. Please visit your store's main page for ordering instructions and available options.

  • Can I order a sample? Yes, you may order sample(s). Sample orders are invoiced as such and require that a credit card be on file. We will ship the sample(s) to you and they must be returned within 30 days from the original ship date to avoid being charged for the samples. You the customer will be responsible for the shipping back only.
  • If I am having a problem with my order, who can help? Our customer service staff will be happy to help with any problems or concerns. Please call us at (877) 652-8600 or email Cheryl@stitchlogo.com for help.
  • How can I check the status of my order? A UPS tracking number will be emailed to you once your order has shipped. If you have other questions or need something rush please give us a call (877) 652-8600.
  • Is there a minimum order? There is no minimum order in our custom stores. Please order the exact quantity you need. The only exception would be screen print or heat transfer decorated garments.

RETURNS AND EXCHANGES

  • What kind of items can be returned or exchanged? Only non-altered items within 30 days from the original ship date can be returned for credit or refund. We cannot take back anything that has been worn, washed, stained, embroidered, screen-printed, hemmed, etc. If you are unsure, please call our office for more details. A 20% re-stock fee will be charged for all returned items.
  • How do I make a return? Ship the items back to us in the box of your choosing. Include a copy of your invoice and a note stating the reason for the return. Someone from our office will contact you regarding your return and credit/refund.
  • How do I return my sample order? All sample orders can be returned by shipping them back to our address on the top of the invoice. The customer is responsible for the shipping back. No RA# is needed for sample returns, simply put a copy of your Sample Invoice in the box and ship back. Sample orders must be returned within 30 days of the original ship date for credit to avoid a charge to your credit card on file.